Privacy Policy
Last updated:
1. Introduction and Data Controller
Instantáneo (hereinafter, the "Agency", "we", "us", or "our") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or contract our professional design services.
For the purposes of applicable data protection laws, the Agency acts as the Data Controller for the personal information collected through our platform and business operations.
2. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Data"). This includes:
Identity & Contact Data: Full name, business name, email address, phone number, and physical billing address.
Project & Creative Data: Briefing documents, brand assets, logos, copy, and structural preferences provided to execute your design projects.
Financial & Transaction Data: Bank details, credit/debit card information (processed securely via third-party processors), invoicing details, and payment history.
Technical & Usage Data: IP address, browser type, operating system, time zone settings, and patterns of how you interact with our website.
3. How We Collect Your Data
We use different methods to collect data from and about you, including:
Direct Interaction: Information you fill out in contact forms, quote requests, onboarding questionnaires, or via email and direct messaging.
Automated Technologies: As you interact with our website, we may automatically collect Technical Data through cookies, server logs, and tracking pixels.
Third Parties: Analytics providers (such as Google Analytics) and payment gateways that securely transmit transaction status details to us.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we use your data to:
Perform a Contract: To register you as a client, process quotes, deliver design assets, and handle billing.
Improve Services: To optimize our website user experience, analyze design trends, and enhance customer support.
Legal Compliance: To comply with tax obligations, accounting laws, or valid legal requests from government authorities.
Legitimate Interests: To send occasional administrative updates or marketing communications regarding new design services (you can opt-out at any time).
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. We only share your information with trusted partners necessary to run our agency:
Service Providers: Web hosting platforms, CRM systems, project management tools (e.g., Notion, Asana), and cloud storage services.
Payment Processors: Secure third-party payment gateways. We do not store your full raw credit card information on our servers.
Legal Authorities: If required by law, regulation, or court order to protect the rights and safety of the Agency or our clients.
6. International Data Transfers
Because we operate globally, your information may be transferred to, stored, and processed in countries outside of your home jurisdiction. We ensure that all external service providers adhere to strict data protection standards and utilize secure transfer mechanisms (such as Standard Contractual Clauses) to keep your data safe.
7. Data Security
We implement appropriate technical, physical, and organizational security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorized way. We limit access to your personal data to employees, subcontractors, and partners who have a strict business need to know.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, project archives and client contact history are kept to facilitate future redesigns or updates requested by the client, unless deletion is requested.
9. Your Legal Rights
Depending on your location (e.g., European Union under GDPR, or California under CCPA), you may hold the following rights regarding your personal data:
Access & Portability: Request a copy of the personal data we hold about you.
Correction: Request the modification of incomplete or inaccurate data.
Erasure ("Right to be Forgotten"): Request that we delete your personal data from our systems.
Restriction or Objection: Object to or restrict the processing of your data for direct marketing.
Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your data.
To exercise any of these rights, please contact us directly via email.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our legal obligations or design operations. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date at the top of the document.